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Don’t Get Caught with a One-Off Brand

So what is a one-off brand? A one-off brand is what we call an equipment or product that has poor product representation, and can only be obtained from one source.

HVAC product brands may be exclusive to one Wholesaler, but it should not be exclusive to one Store or Contractor, and there should be a Canadian Rep / Distributer. Otherwise parts can be extremely difficult to obtain, can be pricey, and you don’t have a choice but to shop at that one source.

There are many equipment brands that are exclusive to one Wholesaler, but there are multiple store locations, and there are many contractors who shop at those locations. In this case, the product is available to many sources and, therefore, product is usually pretty good to obtain. Unless, of course, there is no Canadian Rep available for that brand.

Another issue is if that equipment or product is a stockable brand. A stockable brand generally refers to product brands that have good representation in Canada, and the product & parts are available here, or can be easily obtained. Non-stockable brands will nearly always need to be brought in from the U.S, and are generally non-stockable at most sources. This will always see a delay of 2-3 weeks.

Examples:

A particular boiler brand was sold to a building to replace the older boilers they had. They were sold on the looks of the boiler, the hi tech options, efficiency, and the small amount of venting required to make it work. All was well, until the 1st winter. The boiler quit working. It was discovered that there was only one Rep in Eastern Canada, and only one contractor in Western Canada who was allowed to service these boilers. Maintenance & service costs were very high, and all parts were only available from the U.S. An extremely expensive lesson.

Another case involves commercial plumbing fixtures. An engineer specs out a plumbing fixture brand, but that brand is not a common stockable brand here in Canada, so all repair parts need to be brought in from the U.S.

Over the years, we have seen too many cases like this.

So how do you avoid a one-off brand?

In most cases, a simple google search should tell. When you search for a particular product & brand, you should get many search results, from many different sources (shopping sites, contractors, youtube, etc). There should also be at least one Canadian Rep.

If an engineer specs an equipment or product that only comes from one source, you do have the ability to have the engineer specify a more common equipment or product brand.

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RBA Mechanical Inc has been in operation for over 20 years. 
We have full WCB employee coverage in good standing, and full liability insurance.

Our Technical Qualifications:
  • Journeyman Masters Degree
  • Journeyman Class A Gasfitter (with inter-provincial red seal)
  • Journeyman Plumber (with inter-provincial red seal)
  • Cross Connection Control Tester
  • Cross Connection Control Device Repair Technician
  • Member of the Canadian Hydronics Council for Hydronic Installer

For heavy commercial & industrial plants:

  • OSSA Elevated Platform
  • OSSA Fall Protection
  • OSSA Confined Space Entry & Monitor
  • SCBA Certified
Our Qualifications
RBA Mechanical Inc has been in operation for over 20 years. 
We have full WCB employee coverage in good standing, and full liability insurance.

Our Technical Qualifications:
  • Journeyman Masters Degree
  • Journeyman Class A Gasfitter (with inter-provincial red seal)
  • Journeyman Plumber (with inter-provincial red seal)
  • Cross Connection Control Tester
  • Cross Connection Control Device Repair Technician
  • Member of the Canadian Hydronics Council for Hydronic Installer

For heavy commercial & industrial plants:

  • OSSA Elevated Platform
  • OSSA Fall Protection
  • OSSA Confined Space Entry & Monitor
  • SCBA Certified

Our Qualifications
Our Safety Program
RBA Mechanical has been using a safety program since it's development in 1998. The use of our program by all our employees has shown to be very effective, as we have had no health or safety claims in our 20 year history.

NOTE: this edition has been updated to include our new "Public Health" safety policy.

Click here to view.
RBA Mechanical has been using a safety program since it's development in 1998. The use of our program by all our employees has shown to be very effective, as we have had no health or safety claims in our 20 year history.

NOTE: this edition has been updated to include our new "Public Health" safety policy.

Click here to view.

Our Safety Program

Our store is dedicated to supporting local, so everything listed in our store is available to Sherwood Park and Edmonton locations only. Contact us for an estimate, if you are located outside these areas.

Discounts and coupons cannot be combined on any one purchase invoice.

All equipment must be fully accessible.

You will be contacted to book your appointment within 2 business days.

  • All service work is completed by a qualified Journeyman.
  • We follow all COVID 19 rules & regulations to ensure your health and safety.
  • We remove all our packaging & debris from work site.
  • All work will be completed as specified in your service description.
  • When work is completed, you will receive your official invoice with full service description, for your records.
  • All prices are based on flat rate pricing with NO hidden fees. See Additional Fees for exceptions.

Cancellation Policy

Once you have placed your order, there is no cancellation of service.
If you have a question regarding a product, service, or availability, please contact us PRI OR to placing your order.

Payments

  • Credit card payments - we accept all major credit cards online through the Stripe platform.  We accept visa and master card payments over the phone.
  • Online E-Transfer payments - an email address for automatic deposit will be provided to you.
  • We also accept G Pay and Apple Pay payments online or through your invoice.
  • Po / invoice payments - you must hold an established Account with RBA Mechanical. All 1st time clients are required to pay by credit card or e-transfer payments.

Warranty

Our service warranty is 90 days on workmanship. All parts & equipment is based on Manufacturers’ warranty policies and may range between 6 months or 1 year. If you have questions regarding a product warranty, please contact us PRIOR to placing your order.

Testing or examination services: Testing & examinations are based on the time of test or examination, and there is no warranty implied on such services.

Backflow device repair warranty is limited & is based on causes or conditions.

Additional Fees

If any of the following conditions apply, please contact us PRIOR to placing your order to book an on-site survey.

  • If any equipment or part is unaccessible, hidden, or is difficult access.
  • If holes may be required through concrete or cinder block, concrete coring may be required.
  • If equipment is higher then 10 ft from floor level, a scissor lift may be required. 
  • If equipment is in a mobile home, additional fees may apply.

Onsite conditions that may involve additional fees:

  • AC Service / Leak detection: Access ports / valves. Central air conditioners & roof top units come with access ports / valves, if they are missing, additional fees to install access ports / valves will be required.
  • Any hidden or unforeseen conditions that hinder a repair or installation.

Terms

Our store is dedicated to supporting local, so everything listed in our store is available to Sherwood Park and Edmonton locations only. Contact us for an estimate, if you are located outside these areas.

Discounts and coupons cannot be combined on any one purchase invoice.

All equipment must be fully accessible.

You will be contacted to book your appointment within 2 business days.

  • All service work is completed by a qualified Journeyman.
  • We follow all COVID 19 rules & regulations to ensure your health and safety.
  • We remove all our packaging & debris from work site.
  • All work will be completed as specified in your service description.
  • When work is completed, you will receive your official invoice with full service description, for your records.
  • All prices are based on flat rate pricing with NO hidden fees. See Additional Fees for exceptions.

Cancellation Policy

Once you have placed your order, there is no cancellation of service.
If you have a question regarding a product, service, or availability, please contact us PRI OR to placing your order.

Payments

  • Credit card payments - we accept all major credit cards online through the Stripe platform.  We accept visa and master card payments over the phone.
  • Online E-Transfer payments - an email address for automatic deposit will be provided to you.
  • We also accept G Pay and Apple Pay payments online or through your invoice.
  • Po / invoice payments - you must hold an established Account with RBA Mechanical. All 1st time clients are required to pay by credit card or e-transfer payments.

Warranty

Our service warranty is 90 days on workmanship. All parts & equipment is based on Manufacturers’ warranty policies and may range between 6 months or 1 year. If you have questions regarding a product warranty, please contact us PRIOR to placing your order.

Testing or examination services: Testing & examinations are based on the time of test or examination, and there is no warranty implied on such services.

Backflow device repair warranty is limited & is based on causes or conditions.

Additional Fees

If any of the following conditions apply, please contact us PRIOR to placing your order to book an on-site survey.

  • If any equipment or part is unaccessible, hidden, or is difficult access.
  • If holes may be required through concrete or cinder block, concrete coring may be required.
  • If equipment is higher then 10 ft from floor level, a scissor lift may be required. 
  • If equipment is in a mobile home, additional fees may apply.

Onsite conditions that may involve additional fees:

  • AC Service / Leak detection: Access ports / valves. Central air conditioners & roof top units come with access ports / valves, if they are missing, additional fees to install access ports / valves will be required.
  • Any hidden or unforeseen conditions that hinder a repair or installation.

Terms
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